ORDER INFORMATION & CONCERNS
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
If you need to change or cancel your order, please
CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
MY ORDER STATUS SAYS "UNFULFILLED". WHAT DOES THAT MEAN?
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
WHY WAS MY ORDER CANCELED?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at
www.Paypal.com
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SHIPPING & PAYMENT INFORMATION
WHEN WILL MY ORDER SHIP? After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 12 pm PST will not be shipped out until the next business day. If you ...
WHAT IS THE VIP BLACK CARD? HOW DO I BECOME A MEMBER?
VIP MEMBERSHIP CARD We offer a free VIP BLACK CARD with any purchase over $150. This VIP member card gives you 25% OFF for LIFE. We have limited quantities of these exclusive cards for our loyal customers, so supplies will not last. *Restrictions ...
PRODUCT SPECS & WARRANTY
WHAT TYPE OF LEATHER IS USED? Our leather glove models are made from a variety of different leather qualities. We use Premium Genuine USA Cow-Hide Leather, USA Steerhide Leather, USA Kip Leather for both youth, amateur, and professional model ...
TEAM ORDERS & BULK PRICING
TEAM ORDERS Need gloves and equipment for your baseball or softball team? Please email us at info@steelosports.com for detail and best pricing and we will get back to you with something special just for your team!
HOW DO I BECOME A STEELO AUTHORIZED RESELLER?
BECOMING AN AUTHORIZED RESELLER. We appreciate that you want to be a reseller of STEELO. We currently are accepting reseller and wholesaler applications. Please email us at info@steelosports.com and we will get back to you with details regarding ...